Broker Support Hub
Everything you need to place care business with Accuro.
Our risk appetite, product governance and agency application, plus the right person to speak to for quotes, claims and accounts.
Broker resources
Key documents
Download our risk appetite and product governance documents, or apply for an agency.
Risk Appetite & Acceptance Criteria
See where a risk sits before you submit: what we accept as standard, what needs special consideration and what falls outside our appetite.
Product Governance
Our Product Information Exchange for care homes, sharing target market and fair value information to support your Consumer Duty obligations.
Agency Application
Not trading with us yet? Apply for an agency to quote and trade care risks through our online broker portal.
Our team
Contact the Accuro team
Direct lines and email addresses for our underwriting, claims and accounts teams.
Underwriting
Underwriting support
Claims and accounts
Management
FAQs
Common broker questions
Quick answers on appetite, documents, claims and trading with us.
How do I apply for an agency?
Complete our agency application online, or download the Word form. For agency enquiries, contact Jonathan Evans, Commercial Director, on 0151 353 3886 or Jonathan.Evans@accurouw.co.uk.
What care risks do you write?
Residential care, nursing care, respite, day care centres and supported living, for single locations, small groups (2–5 locations) and large groups (6+ locations). Service users include adults and the elderly, including dementia, physical and learning disabilities, sensory impairments, pre- and post-operative care, end of life care and non-sectioned mental health conditions.
Check the risk appetite before you submit.
Will you consider a home that isn’t rated Good or Outstanding?
Homes rated Requires Improvement in one or two areas, Adequate, or with Areas for Improvement need special consideration.
Inadequate ratings, Requires Improvement in three or more areas, Weak or Unsatisfactory, Non-Compliant, or homes with Enforcement Notices are outside our appetite. All services must be registered with the relevant regulator (CQC, SCI, CIW or RQIA).
Do you cover domiciliary care?
Only where the main part of the business is a care home, and it needs special consideration. Standalone domiciliary care is outside our appetite.
My client has several limited companies. Can they go on one policy?
We can issue the policy in the name of the holding company. Where there’s no holding company, separate policies must be issued. Common directors isn’t an acceptable connection for this purpose.
Which policy wording applies to my client?
Policies effective from 1 April 2025 use the current policy wording and summary of cover. For policies effective April 2020 to March 2025, use the archived documents. Both are on the Care Home Insurance page.
Can I quote and make changes online?
Yes. Through the broker portal you can submit risks with a reduced question set, accept released quotes online, submit and track mid-term adjustments, and receive policy documents automatically.
How do I notify a claim?
Contact Chris Bowe, our Claims Manager, on 0151 318 2394 or Chris.Bowe@accurouw.co.uk. The policy wording sets out what’s needed when notifying a claim.
Where can I find target market and fair value information?
In our Product Governance document (Product Information Exchange).
Can my client contact Accuro directly?
No. Accuro only works through brokers regulated by the FCA..
Still need help?
Can’t find what you’re looking for?
Call our main line or email the Accuro mailbox and we’ll put you through to the right person.